Shipping & Return Policy
Shipping
What is the cost of shipping?
For all orders shipping charges will be depend upon location
How long will it take for the order to reach me?
Once the full payment was made against the order. The product will be delivered within 7 working days
What can I do if my order dispatch is delayed?
We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please write to us at support@venkatsulochanafurniture.com and we will try our best to resolve your issues.
My order has been shipped. Can I track it?
For orders within India, once your order has been dispatched, you can track the order from My Order section.
You can track the status of your package 24 hours after your order is dispatched from our warehouse or vendor location.
Returns, Refunds, Cancellations and Exchanges
What is the return on Venkat Sulochana Furniture?
Most of our products are eligible for return and replacements for domestic orders. There are some items that are Made to order which are not eligible for return.
Can I cancel my order?
You can cancel your order within 24 hours of order through My Order section or by writing to us at support@venkatsulochanafurniture.com.
**Venkat Sulochana Furniture reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.
How will I receive the refund for my cancelled or returned product?
In case of prepaid orders, money will be returned to the bank account/ credit/debit card where the payment was made from. For Cash on Delivery orders customers will be required to provide bank details/UPI ID where they would like to receive the refund.
How long does it take to receive a refund for a cancelled order or returned product?
We will process your refund within 3 business days in case of cancellation of an order. In case of returns, we will refund the money after the product has been picked up by our courier partner.
Can I return part of my order?
Yes. You can return any products that are eligible for returns within 7 days of delivery. Please do note there are some items that are not returnable or exchangeable.